Privacy Policy

Last updated: 17 September 2026

Who we are

Primelinks Compliance is operated by Primelinks Solutions Ltd, company number 17088688, registered office 20 Ruckholt Road, London E10 5NP, United Kingdom. For privacy enquiries, contact us through our Contact page, by telephone on +44 7707 999369, or by post at the registered office.

Information we may collect

Depending on how you use the website or our services, we may collect your name, contact details, company or organisation details, property address and property-related information, the services you ask about, quotation and appointment information, communications with us, technical website data, and records needed to coordinate compliance work.

Please do not send special-category or highly sensitive personal information through a general enquiry unless it is genuinely necessary for the service and you have an appropriate reason to provide it.

Why we use personal information

We use personal information to respond to enquiries, prepare quotations, take steps requested before entering into a contract, arrange and coordinate services, manage appointments and records, communicate about work in progress, administer our website, protect systems from misuse, meet legal and regulatory obligations, and improve our services.

Depending on the activity, our lawful basis may be that processing is necessary for a contract or pre-contract steps, necessary to comply with a legal obligation, necessary for our legitimate interests in operating and protecting the business, or based on consent where consent is required.

Who we may share information with

We may share relevant information with service providers that support our website and business operations, and with suitably qualified engineers, assessors, surveyors, laboratories or other professionals where this is necessary to provide or quote for the service you requested. We may also disclose information where required by law, to protect legal rights, or in connection with professional advice, insurance, dispute resolution or regulatory requirements.

We do not sell personal information. Where a supplier processes personal data for us, we expect it to handle that data under appropriate contractual and security arrangements. If personal data is transferred outside the United Kingdom, we use an appropriate transfer mechanism where one is required.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected. Retention periods depend on factors such as whether an enquiry became a customer relationship, contractual and accounting requirements, the need to maintain service records, legal obligations, limitation periods, security needs and the resolution of disputes. Information that is no longer required is deleted, anonymised or securely disposed of as appropriate.

Website analytics and cookies

The website may use strictly necessary cookies for security and technical operation. Optional analytics or marketing technologies will only be used in accordance with applicable consent requirements. Please see our Cookie Policy for more information.

Your data protection rights

Depending on the circumstances, UK data protection law may give you rights to ask for access to your personal information, correction of inaccurate information, deletion, restriction of processing, data portability, or to object to certain processing. Where we rely on consent, you can withdraw that consent at any time without affecting processing that was lawful before withdrawal.

If you have a concern about how we use your information, please contact us first so we can investigate. You also have the right to complain to the Information Commissioner’s Office. Guidance is available at ico.org.uk.

Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or loss. No internet transmission or storage system can be guaranteed to be completely secure.

Changes to this policy

We may update this policy when our services, suppliers, technology or legal obligations change. The latest version will be published on this page with an updated date.